babu games Privacy Policy

babu games is an online entertainment and betting platform operating for users in Bangladesh. This Privacy Policy applies to all services provided through the babugames.cam website and its related applications.

The purpose of this policy is to clearly inform you how your personal information is collected, stored, used, and, where necessary, shared with third parties. By using our platform, you are considered to have accepted the terms of this policy.

We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has reached us, it will be deleted as soon as it is identified.

2.1 Registration and Account Information

When opening an account at babu games, you are required to provide certain information. This includes:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (for OTP verification)
• Email address
• Preferred username and password

2.2 Financial Transaction Information

During deposits and withdrawals, we collect information related to your payment method — such as your bKash, Nagad, Rocket, or Upay number and relevant bank account details. We never store full payment card numbers or PINs under any circumstances.

2.3 Automatically Collected Information

When you use our website or app, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time of site access and page view data
• Cookies and session data (details below)

2.4 Identity Verification Documents

For large withdrawal requests or in cases of suspicious activity, we may request photos of a national ID card, passport, or driving licence. These documents are used solely for identity verification purposes and are stored securely.

babu games uses your personal information only for the specific purposes listed below:

1. Account Management: To handle registration, login, password recovery, and account security.
2. Payment Processing: To receive deposits and process withdrawal requests.
3. Customer Support: To resolve issues and answer your questions via 24/7 live chat and email.
4. Bonuses and Promotions: To provide welcome bonuses, weekly offers, and other promotional benefits.
5. Fraud Prevention: To detect unauthorised access to accounts and suspicious transactions.
6. Legal Compliance: To comply with applicable laws and regulations.
7. Service Improvement: To analyse user experience and further develop the platform.

babu games may share information with trusted partners in limited circumstances. In such cases, we always provide only the minimum information necessary:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity Verification Services: As part of the KYC process, information may be shared with reliable verification agencies.
• Technology Service Providers: Cloud hosting, analytics, and security service providers may access limited information under contractual confidentiality agreements.
• Legal Authorities: Information may be provided upon court order or a valid request from a law enforcement agency.

Your personal information is not shared with any third party for purposes other than those listed above.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. babu games uses the following types of cookies:

• Essential Cookies: To maintain login sessions and operate core platform functions.
• Functional Cookies: For your language preferences, game settings, and other personalised features.
• Analytics Cookies: To measure site usage and collect information for service improvement.

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site functions to stop working correctly.

babu games uses industry-standard security technology to protect your information. The main security measures are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Data Storage: Sensitive information is stored in encrypted format on secured servers.
• Access Controls: Only authorised staff can access your information for specific required purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: OTP-based verification is available at login.

No method on the internet is completely secure, but we continue to make every effort to protect your information.

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a defined period for the following reasons:

• Financial transaction records: at least 5 years from the date the account is closed.
• Identity verification documents: for the period required by legal obligations.
• Customer support communication history: for as long as it remains relevant.

Once the retention requirement ends, your information is securely deleted or stored by a secure method.

As a user of babu games, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may correct inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Object: You may object to the processing of your information for specific purposes.
• Data Portability: You may receive a copy of your information in a structured format.

To exercise these rights, contact our support team. Requests to restrict your account or self-exclude in accordance with our Responsible Gaming guidelines also fall within this support process.

babu games is intended solely for individuals aged 21 and above. We do not knowingly collect or process information from minors.

Age verification is mandatory during the registration process. If a minor is found to have opened an account on our platform, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team immediately.

babu games may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by one or more of the following methods:

• A notification will be sent to your registered email address.
• A clear notice will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website

Our support team can assist in both Bengali and English. For quick answers to common questions, visit our FAQ page.

To learn more about babu games, visit our About Us page, where you will find details about our operations and values.